Chatbots increasingly take on a variety of tasks in customer service and marketing, and also in training: they book and register, remind participants and trainers of appointments, and provide information about dates, pricing, trainers etc. But chatbots can do more than that. Interaction with a chatbot to learn something creates a dialogical learning process: Conversational learning. But to gain acceptance and generate real learning progress, learnbots have to be adequate interlocutors. For this, not only technology is crucial, but concept, personality, and dialogue. In this talk we explain the foundations of good chatbot dialogue and what it needs to make conversational learning a success.
Köln Messe | Forum 4 | Solution Stage Next Learning, Development & Benefits 2 – Halle 2.2